Back to Calendar
Thu
10
Oct

Dealing with Difficult People (OPC)

Add to Calendar Buy Tickets
When:
October 10, 2013 @ 9:00 am – 4:00 pm
Cost:
$150
Contact:
Kiana Stephensonext.3352E-mail

This hands-on and highly practical course will build your knowledge, skills and confidence to handle several types of conflict and difficult people. You will learn and practice proven techniques to maintain composure and reduce the tension with emotionally challenging colleagues. You will learn useful methods to understand sources of the conflict and uncover difficult people’s underlying needs and motivations. You will sharpen your ability to tactfully but firmly assert your own needs and desires in a conflict, while finding ways to work collaboratively towards mutually beneficial solutions.

Employee Appreciation Social