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Tue
8
Oct

The Grievance and the Complaint: What’s the Difference (MDCC)

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When:
October 8, 2013 @ 9:00 am – 12:00 pm
Contact:
Kiana Stephensonext.3352E-mail

What is a grievance? What is a complaint? When should an individual file a grievance versus a complaint? What is a manager’s responsibility once a grievance or complaint is filed? Gain a better understanding of the grievance and investigative processes, time frames, referrals, steps to follow, and a manager’s role/responsibility in monitoring the environment.