The Grievance and the Complaint: What’s the Difference (MDCC)

When:
October 8, 2013 @ 1:00 pm – 4:00 pm
2013-10-08T13:00:00+00:00
2013-10-08T16:00:00+00:00
Cost:
Free
Contact:
Kiana Stephenson
ext.3352

What is a grievance? What is a complaint? When should an individual file a grievance versus a complaint? What is a manager’s responsibility once a grievance or complaint is filed? Gain a better understanding of the grievance and investigative processes, time frames, referrals, steps to follow, and a manager’s role/responsibility in monitoring the environment.