The Grievance and the Complaint: What’s the Difference (MDCC)

When:
October 8, 2013 @ 9:00 am – 12:00 pm UTC
2013-10-08T09:00:00-04:00
2013-10-08T12:00:00-04:00
Cost:
Free
Contact:
Kiana Stephenson
ext.3352

What is a grievance? What is a complaint? When should an individual file a grievance versus a complaint? What is a manager’s responsibility once a grievance or complaint is filed? Gain a better understanding of the grievance and investigative processes, time frames, referrals, steps to follow, and a manager’s role/responsibility in monitoring the environment.