IMMEDIATE EMERGENCY ASSISTANCE CALL: (404) 413-3357
Faculty and Staff Assistance (FASA) is an internal Employee Assistance Program (EAP), providing services including confidential consultations, short-term counseling, assessment and referrals. These services are part of the benefits offered to Georgia State faculty, staff, retirees and eligible dependents.
FASA is a place to find support for managing stressful work and life situations. Emergency assistance is available for crisis situations 24 hours a day, seven days a week.
Is It Confidential?
FASA respects your right to receive private, confidential treatment. Unless you request it in writing, your concerns remain confidential and are never a part of your personnel file.
Faculty and Staff Assistance FAQs
When should I contact FASA?
We all have problems from time to time, and generally, we can solve them ourselves. Sometimes, however, we feel “stuck” in a particular situation, which may begin to affect our work and home lives. We also can be affected by the problems of our family members or co-workers. If you have been struggling with a problem for two weeks or longer, or if you feel that you need support during a crisis, that is the time to call. Issues that are frequently addressed through FASA include:
- Marital problems
- Job stress or dissatisfaction
- Family disharmony
- Substance abuse
- Personality conflict
- Lack of direction in career
- Financial difficulties
What services are available through FASA?
- FASA offers individual management consultation services to all those in supervisory roles who are having difficulties with an employee’s job performance. Training on constructive confrontations with employees and making supervisory referrals to FASA are held regularly.
- FASA also responds to individual or departmental crisis. If a critical incident such as a death, an accident, or a major illness, occurs, FASA is available upon notification for on-site debriefing and support.
- FASA offers training related to the well-being of faculty and staff, such as stress management and alcohol and drug awareness.
- Outplacement and career services are available through FASA. Managers may receive guidance about informing employees of outplacement decisions, and the FASA counselor is available to meet with departments or individuals to make them aware of university support for them. Individuals who receive notification that their positions are being eliminated are eligible for special support during the transition. All employees and their household members may receive career counseling through FASA.
- Relapse prevention services are available to all recovering employees or their family members. These include confidential referrals, recovery groups, and two-year follow up for those who have enough treatment.
What does it cost?
FASA provides short-term counseling, assessments and referrals, and consultation at no cost to you. These services are a part of the benefits offered to you as a Georgia State employee. If an outside referral is suggested, every effort is made to find the most productive help within your financial means and/or your insurance plan.
How do I use FASA?
You may call yourself, or you may accept the suggestion of a family member, friend, co-worker, or supervisor.
In some instances, you may be referred by your supervisor. Your use of FASA is voluntary. The FASA counselor reviews your situation with you and helps you explore options and solutions. Together you develop an action plan for addressing your problem. This plan may include short-term counseling with your FASA counselor or referral to an outside agency, practitioner or community resource.
You may schedule an initial appointment to speak with a counselor via in-person, telephone, or video conference through a new online platform called TAO.
What is TAO?
Therapy Assistance Online (TAO) is an online platform of tools and educational materials provided through Faculty and Staff Assistance services (FASA). TAO offers an online video conference counseling session option for people who don’t have time to travel to see a counselor.
How do I contact someone about FASA?
1 Park Place, Suite 942
8:30 a.m.-5:30 p.m.
75 Piedmont Avenue
Atlanta, GA 30303