Certificate Programs

This series provides tips to help you stay focused, balanced, and in sync with your boss, and become an invaluable asset to whatever company you work for. Explore how to develop key skills such as gatekeeping, project management, and navigating office politics. Learn tools to help you be more productive and efficient, and resources to find answers specific to your industry. Finally, build your brand and your network, to help pave the way to your next job or promotion.

This courses must be signed up for and completed through Stacks.

Discover the secrets to effective business writing and crafting messages that others want to read and act on. Explore the 10 Cs of strong business communication and before-and-after writing samples that give you the opportunity to apply each principle and sharpen your communication skills. Learn about common grammar and writing mistakes and special considerations for formats like emails and reports.

This courses must be signed up for and completed through Stacks.

Learn how to communicate more effectively. Your communication skills affect your career prospects, the value you bring to your company, and the likelihood of your promotion. This course helps you communicate better in a variety of professional situations, including meetings, email messages, pitches, and presentations. Explore the four building blocks of communication—people, message, context, and listening—and learn through vignettes and applied tools to build this core competency and communicate in a way that effectively and professionally conveys your message.

This courses must be signed up for and completed through Stacks.

In this course, explore three crucial skill sets needed to deliver outstanding customer service and increase customer loyalty. Learn how to build winning relationships, provide the right assistance at the right times, and effectively handle angry customers. Also learn ways to find out what your customers really think about your service, and use their feedback to improve.

This courses must be signed up for and completed through Stacks.

Effective time management is an indispensable skill. Managing your time and become more productive. Learn how to get more done in the shortest time possible and avoid the obstacles and distractions that can get in the way of good time management. In this course explore ways of developing habits to be more organized and reducing clutter in your workspace; staying mentally on task and eliminate the to-dos you have floating in your head; and developing a time budget to get the most done during your workday and focus on your most valuable activities.

This courses must be signed up for and completed through Stacks.

In every workplace, you're likely to perceive some colleagues are being more difficult to work with than others. Before you rush to judgment, you should determine if and how you might be contributing to the situation. (After all, it's entirely possible that you're the problem.) If you've determined that the problem isn't you, then this course can help. In this course, learn how to recognize the characteristics of some of the most common types of difficult people and develop strategies for dealing with these individuals more effectively. Explore how to deal with a variety of different behaviors, overcome your own negative thinking, and get the best from a difficult boss.

This courses must be signed up for and completed through Stacks.

Harness the power of coaching in the workplace. Explore how to establish a coaching relationship with your reports with skills like open-ended question asking, listening, challenging for growth, and accountability can increase your employees' autonomy and problem-solving capacities. The course includes assessments, exercises, and tools to help your team capture goals, map a career trajectory, and accelerate growth, along with sample coaching conversations help you see these tips in practice and understand their potential impact on your people, productivity, and results.

This courses must be signed up for and completed through Stacks.

Learn how to communicate more effectively. Your communication skills affect your career prospects, the value you bring to your company, and the likelihood of your promotion. This course helps you communicate better in a variety of professional situations, including meetings, email messages, pitches, and presentations. Explore the four building blocks of communication—people, message, context, and listening—and learn through vignettes and applied tools to build this core competency and communicate in a way that effectively and professionally conveys your message.

This courses must be signed up for and completed through Stacks.

The pace of change and volume of information we encounter in daily life make it hard to think through decisions. Instead, people often rely on biases and rules of thumb, which trap them into drawing faulty conclusions. The most successful teams use critical thinking—objective and rational analysis—to illuminate the wisest conclusions. This course prepares leaders to hone the critical thinking skills of their entire organization. Learn how to upgrade critical thinking to avoid deceiving fallacies, spot misleading cognitive biases, craft better arguments, hone judgment, and improve decision-making.

This courses must be signed up for and completed through Stacks.

Managing a team of people in the workplace requires continuous learning for today's managers and team leaders. Learn how to bring out the best in your team in this course. Explore how to set shared goals, delegate tasks, manage performance, and develop each member of the team by providing feedback and training. Also learn to how address the challenges and solutions to managing different types of teams: virtual, global, intergenerational, and cross-functional, as well as how to manage difficult behavior and underperformance.

LinkedIn Learning Course

Delegation is key for managers as you ascend in your organization. But even if you're just starting out and don't have any direct reports, there will be times you'll need to delegate to colleagues which can be awkward. Learn the right way to get help and still maintain your high-quality standards. Review three methods for delegating: hiring a dedicated resource, delegating to a direct report, or using someone outside the chain of command. Follow up on tasks you've delegated and take appropriate action when someone makes a mistake. Plus, learn how delegation can help scale your impact and achieve more in years to come.

LinkedIn Learning Course

Learn the art and science of business decision-making through four styles of decision making—autocratic, participatory, democratic, and consensual—and reveals which styles are best suited for specific situations. Explore how to reduce risk and plan for contingencies, use a RACI (responsible, accountable, consulted, and informed) matrix. Apply these major concepts to help you make better decisions faster, incur less risk, and gain more support for your decisions.

LinkedIn Learning Course

Team leaders should aim to create an inclusive culture that celebrates differences and fosters the best performance from every team member. In this course, explore knowledge and impactful strategies that can help you successfully manage, counsel, and lead a diverse team. Learn how to prepare yourself to lead by identifying cornerstones of diversity and reviewing diversity and inclusion terminology. Then learn strategies for observing and coaching your team to cultivate behaviors that build trust and strengthen relationships.

LinkedIn Learning Course

A central goal of any manager is to help their employees produce good work, and enhance their ability to do this work over time. But while the concept of performance management isn't new, the methods used to accomplish it have changed. Today's managers must contend with a variety of different factors, including a shortage of skilled labor and boomers leaving the workforce as millennials enter it. Explore strategies for creating a culture that encourages high performance as well as best practices for improving employee performance in the modern workplace. Learn to set clear expectations, delegate tasks, manage remote workers, get to the root of poor employee performance, and coach both high-performing and low-performing employees.

LinkedIn Learning Course

Get practical leadership skills you can use every day. This course provides leaders and managers of all levels with an introduction to the basic skills they need to lead their teams to success. Explore the qualities of a great leader, theories of motivation, leadership styles, and core proficiencies like connecting with your team and effectively delegating work.

This courses must be signed up for and completed through Stacks.

Almost all organizations today confront a relentlessly changing environment. Change is no longer a choice; it's a requirement of doing business. To inspire and manage change is a key job of a leader. Effective change leadership can make the difference between an organization that is caught off guard and forced to react to change, and an organization that is prepared and ready to adapt. In this course, leaders can learn the larger context for change and their role in making it happen. Explore how to develop a change mindset, acquire the right skills, and help individuals and teams across your organization embrace and enact change. Plus, learn how to make a lasting impact by leading large-scale transformations that help solve the problems of today and tomorrow.

LinkedIn Learning Course

The pace of change and volume of information we encounter in daily life make it hard to think through decisions. Instead, people often rely on biases and rules of thumb, which trap them into drawing faulty conclusions. The most successful teams use critical thinking—objective and rational analysis—to illuminate the wisest conclusions. This course prepares leaders to hone the critical thinking skills of their entire organization. Learn how to upgrade critical thinking to avoid deceiving fallacies, spot misleading cognitive biases, craft better arguments, hone judgment, and improve decision-making.

This courses must be signed up for and completed through Stacks.

Team leaders should aim to create an inclusive culture that celebrates differences and fosters the best performance from every team member. In this course, explore knowledge and impactful strategies that can help you successfully manage, counsel, and lead a diverse team. Learn how to prepare yourself to lead by identifying cornerstones of diversity and reviewing diversity and inclusion terminology. Then learn strategies for observing and coaching your team to cultivate behaviors that build trust and strengthen relationships.

LinkedIn Learning Course

A central goal of any manager is to help their employees produce good work, and enhance their ability to do this work over time. But while the concept of performance management isn't new, the methods used to accomplish it have changed. Today's managers must contend with a variety of different factors, including a shortage of skilled labor and boomers leaving the workforce as millennials enter it. Explore strategies for creating a culture that encourages high performance as well as best practices for improving employee performance in the modern workplace. Learn to set clear expectations, delegate tasks, manage remote workers, get to the root of poor employee performance, and coach both high-performing and low-performing employees.

LinkedIn Learning Course

In this course, learn strategies that can help you hone and master your interpersonal communication skills, develop delegation skills, and run regular, effective 1-on-1 meetings with your staff. Explore how to grapple with tricky situations, handle interruptions, respond to critical feedback, and communicate across cultures. Learn how to delegate without micromanaging, follow up on tasks you've delegated, and take appropriate action when someone makes a mistake. Also, learn how to run meetings that will leave you and your team feeling confident, motivated, and, more importantly, heard. Learn how to make your objectives clear, understand employee motivations, ask questions to help employees open up, and structure a quick and effective meeting.

This courses must be signed up for and completed through Stacks.

Many people dread the performance review, feeling like it's perfunctory or painful. But with the right planning, you'll find that it's a project you can manage like any other. Learn how to prepare for your performance review by establishing an ongoing dialog with your manager and taking specific, actionable measures to get the most value and insights from the review process. Find out what to do in the three months leading up to your review, what to say during the conversation, and how to follow up afterward to assure your manager that you're meeting your new goals.

LinkedIn Learning Course

Learn how to communicate more effectively. Your communication skills affect your career prospects, the value you bring to your company, and the likelihood of your promotion. This course helps you communicate better in a variety of professional situations, including meetings, email messages, pitches, and presentations. Explore the four building blocks of communication—people, message, context, and listening—and learn through vignettes and applied tools to build this core competency and communicate in a way that effectively and professionally conveys your message.

This courses must be signed up for and completed through Stacks.

Effective time management is an indispensable skill. Managing your time and become more productive. Learn how to get more done in the shortest time possible and avoid the obstacles and distractions that can get in the way of good time management. In this course explore ways of developing habits to be more organized and reducing clutter in your workspace; staying mentally on task and eliminate the to-dos you have floating in your head; and developing a time budget to get the most done during your workday and focus on your most valuable activities.

This courses must be signed up for and completed through Stacks.

In every workplace, you're likely to perceive some colleagues are being more difficult to work with than others. Before you rush to judgment, you should determine if and how you might be contributing to the situation. (After all, it's entirely possible that you're the problem.) If you've determined that the problem isn't you, then this course can help. In this course, learn how to recognize the characteristics of some of the most common types of difficult people and develop strategies for dealing with these individuals more effectively. Explore how to deal with a variety of different behaviors, overcome your own negative thinking, and get the best from a difficult boss.

This courses must be signed up for and completed through Stacks.

Working in a toxic environment can make anyone feel helpless. Even HR representatives can feel like their hands are tied. But you have the power to change the trajectory of your organization’s culture. By going from bystander to upstander—someone who holds their coworkers accountable for bad behavior—you can turn a toxic workplace into a supportive environment where employees are able to do their best work. Learn how to build an upstander culture, hold employees and peers to professional conduct, and develop the skills you need to speak up when fellow employees are being bullied or harassed.

This courses must be signed up for and completed through Stacks.

Delegation is key for managers as you ascend in your organization. But even if you're just starting out and don't have any direct reports, there will be times you'll need to delegate to colleagues which can be awkward. Learn the right way to get help and still maintain your high-quality standards. Review three methods for delegating: hiring a dedicated resource, delegating to a direct report, or using someone outside the chain of command. Follow up on tasks you've delegated and take appropriate action when someone makes a mistake. Plus, learn how delegation can help scale your impact and achieve more in years to come.

LinkedIn Learning Course

Harassment is still pervasive in many workplaces—despite the fact that nearly every organization has an anti-harassment policy in place and offers related training. How can HR leaders—and leaders in general—proactively create safe and healthy workplaces? What are the standards required? In this course, explore how to approach this critical topic so that real, positive change can occur at your organization. Learn the realities of harassment, defining what it actually is and why many targets choose not to report it. Discover how to help prevent harassment by placing a greater focus on culture in conjunction with policy and training. In addition, learn tips that can help you talk openly about behaviors so that you don't cross boundaries.

LinkedIn Learning Course

Learn the art and science of business decision-making through four styles of decision making—autocratic, participatory, democratic, and consensual—and reveals which styles are best suited for specific situations. Explore how to reduce risk and plan for contingencies, use a RACI (responsible, accountable, consulted, and informed) matrix. Apply these major concepts to help you make better decisions faster, incur less risk, and gain more support for your decisions.

LinkedIn Learning Course